SOFTWARE PROJECT MANAGEMENT, CUSTOMER SUPPORT & SUCCESS

Specializes in solving client software problems, advocating for customers and collaborating with virtual teams.

• Endlessly patient customer support advocate with extensive telecommute experience.
• Articulate communicator skilled at developing and maintaining positive relationships with clients at all knowledge levels.
• Quickly identifies bugs and usability issues and areas for improvement and promotes collaborative problem-solving in order to achieve the best possible outcome for customers.
• Analyzes client requirements and customizes webinar training and support to empower users and ensure software product is adopted successfully.
• Excels at guiding customers through blockers while rallying internal, cross-functional contributors to resolve issues and remain on-plan.
• Expertise in successfully enhancing operational strategies, innovating new processes and managing overall service to maximize productivity and enhance profitability.