Throughout my 15 year career, I’ve utilized several productivity applications to assist with project planning, bug tracking, feature requests, training sessions and presentations:
- Request Tracker – used to manage trouble tickets when providing B2C technical support
- Jira – used for Agile development projects to create stories, plan sprints and manage tasks
- Basecamp – used for waterfall development projects to track tasks, bugs and issues
- Asana – used for waterfall development projects to track tasks, bugs and issues
- Jing – used to create helpful screenshots and HOW TO videos/screencasts for client support
- Glance – screen sharing tool used for pre-sales product demonstrations and post-launch training sessions
- GoToMeeting – used for video conferencing
- Join.me – screen sharing tool used for in-process reviews and client training
- Skype – used for video conferencing
Extensive experience managing vendor relationships, developers and clients in order to seamlessly implement third-party software:
- Facebook Connect – primarily used on FindItNow to allow users to filter business reviews by Facebook friends, also used to allow Facebook login as opposed to creating an account
- Omniture – now Adobe Omniture SiteCatalyst, used for analytic tracking on Gannett properties
- Pointroll – owned by Gannett, used to integrate floating and expanding ad units for Gannett properties
- Optimizely – A/B Testing for Citrix ads and promotions
- Google Analytics – used on all small business WordPress websites to gauge success of online marketing initiatives
- G Suite – formerly Google Apps, used to manage email for small business owners
Programming and development:
- XHTML – ten years of experience utilizing HTML to customize websites
- CSS – five years of experience utilizing CSS to customize websites
- SQL – five years of experience utilizing SQL queries to audit customer database records
- WordPress – three years of experience developing, customizing and supporting WordPress websites for small businesses
- PHP – two years of experience utilizing PHP to customize websites